Frequently Asked Questions

EAGM Gateway is a professional multi-model API gateway that provides unified access to leading AI models including Claude (Anthropic), GPT (OpenAI), Gemini (Google), and Grok (X.AI). It provides access to all models with a single API key and offers OpenAI-compatible endpoints.

We provide unified access to multiple leading AI models:

• Claude Opus 4.1 - Claude Opus 4.1 - Anthropic's most powerful model with exceptional reasoning
• Claude Sonnet 4.5 - Claude Sonnet 4.5 - Balanced performance for production workloads
• GPT-5 - GPT-5 - OpenAI's latest generation model
• Gemini 2.5 Pro - Gemini 2.5 Pro - Google's multimodal AI with 1M token context
• Grok 4 Fast - Grok 4 Fast - X.AI's fast and efficient model

All models are accessible through a single, unified API interface. Choose the model that best fits your use case.

Our free trial gives you 24 hours of unlimited access to all AI models (Claude, GPT, Gemini, and Grok). No credit card required, instant activation. Perfect for testing integration with your applications.

Our API works with any application that supports OpenAI-compatible endpoints, including:

• Cursor - Cursor - AI-powered code editor
• Claude Code - Claude Code - Official Claude coding assistant
• Visual Studio - Visual Studio - With AI extensions
• Custom Applications - Any custom application using our REST API

Unlike traditional APIs that charge per token or request, we charge a flat monthly fee. No matter how many queries you make or how much you use the service, your price stays the same. No surprise bills!

Each plan has daily query limits and monthly transaction value limits to ensure fair usage and maintain service quality:

• Micro Starter: 150 queries/day, $300 transaction limit/month
• Starter: 500 queries/day, $2,500 transaction limit/month
• Business: 1,000 queries/day, $15,000 transaction limit/month
• Enterprise: 1,000 queries/day, $75,000 transaction limit/month
• Enterprise Plus: 3,000 queries/day, $150,000 transaction limit/month
• Unlimited: Unlimited queries/day, Unlimited transaction limit/month

We accept all major payment methods through Stripe's secure checkout:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• 3D Secure Authentication for enhanced security
• Instant delivery upon successful payment

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated accordingly.

Our API is OpenAI-compatible. Simply use our base URL and your API key:

We maintain excellent performance with average response times under 500ms for API routing. Actual completion times depend on query complexity and the chosen AI model.

Yes, we support streaming responses for real-time applications. Use the stream: true parameter in your requests.

We guarantee:

• Micro Starter Plan: 99.9% uptime
• Starter Plan: 99.9% uptime
• Business Plan: 99.99% uptime with SLA
• Enterprise Plan: 99.99% uptime with SLA
• Enterprise Plus Plan: 99.99% uptime with SLA
• Unlimited Plan: 99.99% uptime with SLA

We implement enterprise-grade security measures:

• End-to-end SSL/TLS encryption
• No data logging or storage of your conversations
• API keys encrypted at rest
• Regular security audits

No, we do not store your API requests or responses. All data is passed through securely without logging or retention.

Our infrastructure is globally distributed with primary servers in London, UK, and edge locations worldwide for optimal performance and compliance.

Yes, as a UK-based company, we fully comply with GDPR and UK data protection regulations. We implement privacy by design principles.

We offer multiple support channels:

• Email: support@eagmgroup.com
• Telegram: @eagmgroup
• Phone: +44 7426 604230
• System Status: Real-time monitoring at /status /status

Support availability varies by plan:

• Micro Starter: Email support during business hours (9 AM - 5 PM GMT)
• Starter: Email support during business hours (9 AM - 5 PM GMT)
• Business: Priority support + Telegram (9 AM - 9 PM GMT)
• Enterprise: 24/7 priority support with dedicated account manager
• Enterprise Plus: 24/7 priority support with dedicated account manager
• Unlimited: 24/7 priority support with dedicated account manager

Yes! We provide comprehensive integration support:

• Setup assistance for popular tools (Cursor, VS Code, etc.)
• Custom integration guidance
• Code examples and documentation
• Troubleshooting and optimization tips

While Claude-related delays or temporary disconnections may occur beyond our control, we guarantee compensation for any system downtime exceeding 24 hours that is caused by our infrastructure. If our gateway is down for more than 24 continuous hours due to our technical issues, we will provide a refund for the remaining days of your subscription period.