Legal Policies & Terms

Terms of Service

1. Agreement to Terms

By accessing and using EAGM AI Gateway services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

EAGM Multi-Model API Gateway provides unified access to multiple leading AI models through our API gateway service. We offer:

Access to Claude (Anthropic), GPT (OpenAI), Gemini (Google), and Grok (X.AI) models
Single API key for all models
OpenAI-compatible API endpoints
Enterprise-grade security and reliability
24/7 monitoring and support
Flexible fixed-price plans with all models included

3. User Accounts

To access our services, you must create an account and provide accurate, complete information. You are responsible for:

Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

4. Payment and Billing

Our services are billed according to the pricing plan you select. Payment terms:

Monthly subscriptions are billed in advance
Usage-based billing is calculated monthly
All payments are processed securely through Stripe
VAT/taxes may apply based on your location

5. Limitation of Liability

EAGM Group Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support:

Account Information: Email address, password, phone number (optional)
Payment Information: Billing address, payment method details (processed by Stripe)
Usage Data: API requests, response times, error logs
Technical Data: IP address, device information, browser type

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and send related information
Send technical notices, updates, and security alerts
Respond to your comments, questions, and customer service requests
Monitor and analyze usage patterns to improve our services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your consent
To comply with legal obligations
To protect our rights and prevent fraud
With service providers who assist in our operations

            Important: We never store or log the content of your API requests. Your conversations and data remain private and are not used for training or improving AI models.
        

4. Data Security

We implement industry-standard security measures to protect your information:

TLS 1.3 encryption for all data in transit
AES-256 encryption for data at rest
Regular security audits and monitoring
Access controls and authentication systems

Privacy, Logging and Data Collection

Keeping Your Data Private and Secure

When using AI tools and API services provided through EAGM Gateway, your data may pass through different secure processing layers. We are committed to giving you full transparency and control over how your data is handled at each stage.

This section explains in clear, practical terms how prompts, responses, logs, and metadata are processed, stored, and used within our systems and by our integrated technology partners.

1. Data Handling Within Our Platform

By default, we do not store the content of your prompts or responses.

Your API requests are processed in real time and then securely discarded, unless explicit consent for diagnostic logging is enabled in your account settings (e.g. for debugging or performance analysis purposes).

If diagnostic logging is activated:

Only the minimum necessary information is stored
Logged data is encrypted and automatically purged after a short retention period (maximum 30 days)
Logged data is never used for AI training, analytics beyond system performance, or shared with third parties

Metadata Collection:

We may collect non-identifiable metadata (such as token usage, latency, error types, and request counts) to:

Monitor system performance
Improve reliability and capacity planning
Display usage statistics to account owners

Metadata does not include the text content of prompts or completions.

2. AI Provider Integration Policies

EAGM Gateway integrates with multiple AI model providers to give users flexible access to leading language models:

Anthropic (Claude models) - Claude Opus 4.1, Claude Sonnet 4, Claude Sonnet 4.5
OpenAI (GPT models) - GPT-5
Google (Gemini models) - Gemini 2.5 Pro
X.AI (Grok models) - Grok 4 Fast

Each provider has its own data retention and training policies. We select and collaborate with providers that meet our minimum privacy and security standards.

3. Data Policy Categories

For clarity, we classify AI providers according to their data-handling policies:

🟢 Zero Retention – No Training

Providers that do not store prompts or completions and do not use user data for training.

Examples: Amazon Bedrock, Groq, DeepInfra, Fireworks, Together AI

🟡 Limited Retention – No Training

Providers that temporarily retain prompts for operational reasons (e.g., error recovery, abuse prevention), typically up to 30–60 days, but do not train on user data.

Anthropic: Retained for 30 days, does not train
Google AI Studio: Retained for 55 days, does not train
Mistral: Retained for 30 days, does not train
xAI (Grok): Retained for 30 days, does not train
Azure: Retained for 30 days, does not train

🔴 May Train on Prompts

Providers that, under their terms, may use prompts to improve their models. Routing to these providers is fully optional and disabled by default.

            Provider Data Retention Summary:

            Most of our integrated providers (Anthropic, Google, xAI, Mistral) retain data for 30-55 days for operational purposes but do not use your data for training. Zero-retention providers (like Groq, Fireworks) do not store any data.        

4. Data Retention and Logging Standards

We apply AES-256 encryption to any stored logs and TLS 1.3 for data in transit
Logs (if enabled) are retained for a maximum of 30 days, after which they are securely deleted
We do not store API request content for training, marketing, or profiling purposes
Providers' retention and training policies are publicly listed for transparency
You can opt out of any data retention through your account settings at any time

5. User Control and Transparency

We believe in user sovereignty over data. Therefore, you can:

Disable prompt/content logging at any time
Select which AI models are used for your requests
Review provider-specific privacy policies in your dashboard
Restrict your API calls to providers that match your privacy requirements

            Final Commitment: EAGM Gateway never sells, rents, or trains on your private data. Your prompts and outputs remain confidential between you and the models you choose to use. We work with trusted providers, apply strict retention policies, and give you full visibility and control.
        

Data Processing Agreement

1. Data Controller and Processor

For the purposes of data protection law:

You are the data controller for any personal data you process through our API
EAGM Group Ltd acts as a data processor on your behalf

2. Data Processing Principles

We process personal data according to your instructions and in compliance with:

General Data Protection Regulation (GDPR)
UK Data Protection Act 2018
Other applicable data protection laws

3. Data Subject Rights

We support your compliance with data subject rights including:

Right of access and portability
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing

Acceptable Use Policy

Prohibited Uses

You may not use our service for any of the following purposes:

Illegal activities or content that violates any applicable laws
Harassment, abuse, or harmful content targeting individuals or groups
Generating malware, viruses, or other harmful code
Attempting to reverse engineer or compromise our systems
Distributing spam or unsolicited communications
Infringing on intellectual property rights

Content Guidelines

When using our API, you agree not to generate content that:

Promotes violence or hatred
Contains explicit sexual or adult content
Spreads misinformation or false information
Violates privacy rights of individuals

            Enforcement: Violations of this policy may result in service suspension or termination without refund.
        

Service Level Agreement (SLA)

Uptime Guarantee

We guarantee a minimum service availability of:

Premium Plans: 99.9% monthly uptime
Enterprise Plans: 99.95% monthly uptime

Performance Standards

Response Time: 95% of requests processed within 2 seconds
Error Rate: Less than 0.1% of requests result in service errors
Support Response: Initial response within 24 hours for standard support

Service Credits

If we fail to meet our SLA commitments, you may be eligible for service credits:

99.0% - 99.9% uptime: 10% monthly credit
95.0% - 99.0% uptime: 25% monthly credit
Below 95.0% uptime: 50% monthly credit

Refund Policy

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee for all new subscriptions. If you're not satisfied with our service, contact us within 30 days for a full refund.

Refund Conditions

Refunds must be requested within 30 days of initial payment
Account must not have exceeded fair usage limits
No violations of our Acceptable Use Policy
Refunds processed within 5-10 business days

Usage-Based Billing

For usage-based charges, refunds are considered on a case-by-case basis for legitimate service issues that prevented normal usage.

GDPR Compliance

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Information: Know how your data is processed
Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we process your data
Right to Data Portability: Transfer your data to another service
Right to Object: Object to processing of your personal data

Legal Basis for Processing

We process your personal data based on:

Contract: To provide services you've requested
Legitimate Interest: To improve and secure our services
Consent: For marketing communications (where applicable)
Legal Obligation: To comply with applicable laws

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy:

Account Data: Until account deletion + 30 days
Usage Logs: Maximum 12 months
Billing Records: 7 years (legal requirement)

Contact Information

EAGM Group Ltd

Company Registration: 15471052

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

VAT Number: GB123456789

Data Protection Officer

For all privacy-related inquiries and data subject requests:

Email: dpo@eagmgroup.com
Response Time: Within 72 hours

General Support

Email: support@eagmgroup.com
Telegram: @eagmgroup: @eagmgroup
Response Time: Within 24 hours

Legal and Compliance

Email: legal@eagmgroup.com
For: Legal notices, compliance issues, law enforcement requests

            Emergency Contact: For security incidents or urgent issues, contact support@eagmgroup.com with "URGENT" in the subject line.
        

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